Refund & Cancellation Policy

Email hello.northaisolutions@gmail.com at any time to cancel. Cancellation takes effect at the end of your current billing period. Your AI receptionist keeps running until then, and no further charges are made.

The setup fee covers configuration work that begins promptly after purchase. Where that work has already been performed, the setup fee is treated as non-refundable, subject to any rights you may have under applicable law. If you cancel before configuration work has started, we will refund the setup fee.

Subscription fees are billed in advance for each billing period. Fees already paid for a billing period in progress are generally not pro-rated, and the service remains available for the remainder of that period. We review refund requests in good faith on a case-by-case basis, including where the service was not delivered as described.

If your receptionist is not working as configured, contact us first — most issues are resolved quickly. Where a significant service failure on our side cannot be resolved, we will review a credit or partial refund in good faith.

Duplicate or incorrect charges are refunded in full once verified. Report billing issues within 30 days of the charge.

Email hello.northaisolutions@gmail.com with your account reference, the charge date, and a short description. We aim to respond within two business days. Approved refunds are issued to the original payment method through our payment processor, normally within 5 to 10 business days of approval.

Nothing in this policy limits or excludes any rights or remedies that cannot lawfully be limited or excluded under applicable law, including mandatory cancellation, refund, and consumer protection rights. This policy is read together with the NorthAI Solutions Customer Service Agreement; if there is any conflict, the Customer Service Agreement applies.