Customer Service Agreement

The package you select at checkout determines the scope of services and the fees that apply. Current packages, in Canadian dollars:

• Starter — CA$997 one-time setup, then CA$197/month.
• Growth — CA$2,500 one-time setup, then CA$497/month.
• Enterprise — custom scope and pricing, confirmed in writing before work begins.

This agreement is entered into between NorthAI Solutions ("NorthAI", "we", "us"), an AI automation provider based in Ontario, Canada, and the business that accepts this agreement at checkout (the "Customer", "you").

The Customer details recorded at checkout - business contact name, email address, selected package, amount paid, and the date and time of acceptance - form part of this agreement.

The package you select at checkout determines the scope of services provided. Enterprise packages use a custom scope and pricing, confirmed in writing before work begins.

A one-time setup fee is charged with your first payment. It covers configuration of your AI receptionist, call scripts, business FAQ, lead capture rules, and, where included in your package, calendar and CRM connections. The setup fee is charged once per business unless a new configuration project is agreed in writing.

After the setup fee, the recurring subscription for your package is billed monthly in advance from the date of purchase, in Canadian dollars, until cancelled. Subscription pricing may change with at least 30 days written notice; changes never apply retroactively to periods already paid.

Services are limited to the features listed for your selected package, which may include AI call answering, lead capture, business FAQ responses, notifications and - on higher packages - appointment booking and calendar or CRM integration. Features not listed in your package are out of scope unless separately agreed in writing.

• Provide accurate and current business information, hours, services, pricing guidance, and FAQ content during onboarding.
• Provide the access required for call forwarding and, where applicable, calendar or CRM integration.
• Review your receptionist configuration and notify us of changes to your business details.
• Use the service lawfully and in compliance with applicable call recording, telemarketing, and privacy rules in your jurisdiction.
• Keep your payment method valid and up to date.

Payments are processed by our third-party payment processor. NorthAI does not store your full card details. Setup fees and the first subscription period are charged at checkout; subsequent subscription charges recur monthly on the same billing day. Failed payments may result in suspension of service until the balance is settled.

You may cancel your monthly subscription at any time by emailing hello.northaisolutions@gmail.com. Cancellation takes effect at the end of the current billing period; service continues until then and no further charges are made. We may cancel or suspend service for non-payment, misuse, or unlawful use, with notice where practicable.

Setup fees cover configuration work that begins immediately after purchase and are generally non-refundable once that work has started. Monthly subscription fees already paid for a current billing period are generally non-refundable, but we will review refund requests in good faith on a case-by-case basis.

The service uses automated voice AI. It may occasionally misunderstand speech, respond imperfectly, or be unable to complete a request, and it is not a substitute for emergency services, medical, legal, or financial advice. We do not guarantee any particular call outcome, booking rate, revenue result, or uninterrupted accuracy. You are responsible for reviewing captured leads and bookings.

The service relies on third-party providers for telephony, voice AI, payments, email delivery, calendars, and CRMs. Those services are governed by their own terms, and their availability, pricing, or functionality may change.

We collect and process only the information needed to deliver the service - your business details, configuration content, caller information captured during calls, and billing metadata. Caller data belongs to you. We do not sell personal information.

We aim to keep your AI receptionist available continuously, but the service may be unavailable during maintenance, third-party outages, or events outside our control. We do not commit to a specific uptime percentage unless a separate written service-level agreement is in place.

Support is provided by email at hello.northaisolutions@gmail.com during business hours, with priority handling on packages that include it. We aim to respond to support requests within one business day.

To the maximum extent permitted by applicable law, NorthAI is not liable for indirect, incidental, special, or consequential damages, including lost profits, lost business, or missed opportunities arising from use of the service. Our total aggregate liability is limited to the amounts you paid to NorthAI in the three months preceding the claim. Nothing in this agreement limits liability that cannot be limited by law.

The parties will first attempt to resolve any dispute informally by contacting each other in writing. This agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it, and the parties submit to the courts of Ontario.

By checking the acceptance box at checkout and completing payment, you confirm that you have read, understood, and agree to this Customer Service Agreement and acknowledge our Privacy Policy.

NorthAI Solutions · Ontario, Canada · hello.northaisolutions@gmail.com · 647 638 3476. See also our Privacy Policy and Refund & Cancellation Policy.

• v1.2 (2026-08-22) — effective August 22, 2026 (current). Clarifies customer control of business, lead, and booking data; confirms that customer and caller content is not used to train general-purpose AI models or for unrelated advertising without express authorization; and clarifies call recording and transcription disclosure configuration and customer responsibility.
• v1.1 (2026-08-22) — effective August 22, 2026. Expanded Canadian/Ontario agreement: clearer fees and renewal terms, refund and cancellation rights preserved under applicable law, no guaranteed-results language, AI and third-party technology disclosures, call/personal-information handling, confidentiality, security, indemnification, force majeure, and electronic acceptance.
• v1.0 (2026-08-22) — effective August 22, 2026. Initial published Customer Service Agreement: packages, setup fee, monthly subscription, customer responsibilities, billing, cancellation, refunds, AI limitations, third-party services, privacy, availability, support, liability, and acceptance.

Previous versions stay published so that every recorded acceptance continues to point to the exact text that was accepted.